Workplace conflict resolution certificate course
A live virtual course that gives you the skills and tools to resolve workplace conflict early and build stronger working relationships.
Course modules
- The dynamics of conflict
- Conflict resolution techniques
- Conflict resolution models
- The art of mediation
Topics covered
- Finding the root cause of workplace conflict
- Understanding your own perceptions, biases and attitudes and how they affect others
- Analyzing conflict dynamics to choose the best approach
- Communication styles, active listening and assertive expression
- Difficult conversations and de-escalation
- An understanding-based mediation process
- The ethical and legal responsibilities of practising alternative dispute resolution
How you learn
Realistic workplace scenarios, group discussion and practical examples.
Who should attend
- Human resources
- Management
- Supervisors
- Health and safety
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Tell us the course, how many people and when. We'll come back with dates and a price, at our Concord centre or at your workplace.