Certified manager and supervisor competency training
A one-day live course that gives managers and supervisors the skills to lead teams, stay legally compliant and get results: communication, decision-making, engagement, conflict resolution and project management.
Course modules
- Legal compliance
- Communication skills
- Effective management and decision-making
- Team motivation and employee engagement
- Conflict resolution and performance management
- Project management
Topics covered
- Your responsibilities in health and safety, employment standards, workplace privacy and human rights
- Inspiring, guiding and motivating your team
- Practical tools for workplace conflict
- Giving feedback with confidence
- Delegating and setting clear expectations
- Building high-performing teams and preparing for promotion
How you learn
Poll questions, group case studies, open discussion and an interactive quiz, built around real workplace examples.
Who should attend
- Supervisors and managers
- Aspiring or new leaders
- Team leaders
- Human resources
- Health and safety
- Project managers
Next dates
Related courses
All virtual courses
Workplace Leadership
Leadership styles, motivation, positive discipline and conflict: lead with confidence.
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Employee Engagement
Drivers of engagement, feedback and recognition, and measuring the return on engagement.
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Conflict Resolution
Find the root cause, de-escalate and resolve conflict, including mediation techniques.
View course
Need training for your team?
Tell us the course, how many people and when. We'll come back with dates and a price, at our Concord centre or at your workplace.